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Palmers Solicitors

Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we are providing or have provided then you should inform us immediately, so that we can do our best to resolve any problem as quickly as possible.

In the first instance, it may be helpful to contact the person who is working on your case in order to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can contact a Partner and they will provide you with a copy of our full complaints procedure. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about the behaviour of a firm of solicitors. You can raise your concerns with the Solicitors Regulation Authority (whose opening hours are 08.00 to 18.00, Mondays, Wednesdays, Thursdays & Fridays and 09.30 to 18.00 on Tuesdays), whose contact details are as follows:

Address: Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN
Telephone: 0370 606 2555
Visit: www.sra.org.uk

What to do if we cannot resolve your Complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint;
    and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, you can contact them directly:

Visit: www.legalombudsman.org.uk
Telephone: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Address: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ